Refund Policy

Welcome to Lumenza. We are committed to providing you with an exceptional shopping experience, which includes a seamless and transparent shipping process. This shipping policy outlines our shipping procedures, rates, delivery times, and other important information related to the shipment of your orders.

Shipping Destinations

We are proud to offer international shipping services. Currently, we ship to the following regions:

  • North America
  • South America
  • Europe
  • Australia

Please note that shipping availability may vary depending on your location. If you have any questions regarding shipping to your specific area, feel free to contact our customer service team.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping:

    • Domestic (within United Kingdom):
      • Delivery Time: 6-10 business days
      • Cost: Calculated at checkout based on weight and destination.
    • International:
      • Delivery Time: 7-14 business days
      • Cost: Calculated at checkout based on weight and destination.

  2. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order directly on our website or through the carrier’s website using this tracking number. Please allow up to 48 hours for the tracking information to become available.

Shipping Carriers

We partner with a variety of trusted carriers to deliver your orders, including but not limited to:

  • DHL
  • FedEx
  • UPS
  • USPS
  • Local postal services depending on the destination country

Customs, Duties, and Taxes

[Your Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If you have any questions regarding customs policies, please contact your local customs office for more information.

Delivery Issues

Lost or Stolen Packages

Lumenza is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lumenza will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Incorrect Address

If you provide an incorrect address, and the order is returned to us, we will contact you for the correct address and reship the order at your expense. If the package is lost due to an incorrect address provided by you, Lumenza cannot be held responsible.

Delivery Delays

We strive to meet all stated delivery times. However, delivery times may be extended due to unforeseen circumstances such as natural disasters, strikes, or other disruptions. In such cases, we will do our best to keep you informed and to ensure your order reaches you as soon as possible.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team:

  • Email: lumenzainfo@gmail.com
  • Phone: 07402351583
  • Hours of Operation: Monday - Friday, 9 AM - 5 PM GMT

Thank you for shopping with Lumenza. We appreciate your business and look forward to serving you again.